FAQ

How can I contact WAKEUP COSMETICS MILANO?

You can contact WAKEUP COSMETICS E-shop Customer Service at +39 340 384 6904 during working hours and days (Monday – Friday, 09.00-18.00) or send an email through the contact form.

ACCOUNT

How can I change my account details?

If you want to change the details of your account, you have to log in by making use of your username and password. Next, click on this link: www.wakeup-cosmetics.com/customer/account and select to update your account.

I forgot my password. What should I do?

Visit this link: I forgot my password and ask to be reminded of your password. You will receive a confirmation email. Follow the link included therein and you will be able to change your password.

MY ORDER

How can I place an order?

As soon as you have added the products you want to order in your cart, click on the “Basket” and select between the two methods of order: These are: As a registered member: fill in your details and provide your username and password. Pass through the prescribed steps and your order will be successfully placed. As a guest: by placing an order you do not have to be registered as a member and you only fill in the fields required for your order.

How can I pay?

The available payment methods are via PayPal and Braintree (Visa, Msatercard and American Express accepted: Pay the exact amount of the order and the shipping charges to the Courier Service representative at the delivery of your order. Delivery can be effectuated upon prior payment of the related cost and any shipping charges applicable.

Do you ship internationally?

Shipments are available to all EU countries.

RETURNS

Can I change any product/products from my order?

If you want to change all or any of your ordered products, you have to fill in the form included in your order package and send it to us (by UPS courier services, Tel: +39 340 384 6904, stating that it is a return to WAKEUP COSMETICS MILANO e-shop), together with the products you wish to change. You have a 14-day (fourteen) deadline period from the date you receive your order and the new products have to be of equal or higher value of those returned. Products have to be returned to WAKEUP COSMETICS MILANO within the aforementioned 14-day deadline at an excellent condition, permitting their resale (in their initial closed or sealed package, including their accessories, instructions for use, etc.) and provided that they have not been used, opened or altered in any manner.

In case of a change or return, who will incur shipping charges?

Shipping charges will burden the buyer except for the cases of defective products or non-compliance of the delivered products with the placed order (in such case, WAKEUP COSMETICS MILANO will be burdened with shipping charges).

Can I ask for a refund?

Of course you can! Fill in the return form you will get in your order package and send the products back into their initial packages. Products have to be returned to WAKEUP COSMETICS MILANO within 14 days at an excellent condition, permitting their resale (in their initial closed or sealed package, including their accessories, instructions for use, etc.) and provided that they have not been used, opened or altered in any manner. The refund will be equal to the cost of the returned products and will be paid by the same method of payment, provided that the return takes placed within the 14-day deadline.